Terms

Effective Date: November 7, 2025

1. Acceptance of Terms

By accessing or using the SoftBounce website, platform, or any related services (collectively, the “Services”), you (“You” or “Customer”) agree to be bound by these Terms of Service (“Agreement”). If you do not agree, you may not access or use the Services.

If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind such entity and its users to this Agreement.

2. Definitions

  • “Content” means any data, reports, analytics, or other information available through the Services.
  • “Email Submissions” means any emails, campaign data, or templates you upload, send, or otherwise provide to the Services.
  • “Forum Submissions” means any posts, comments, or messages you submit through public areas such as blogs, feedback boards, or community forums.
  • “Email Analytics Data” means analytics or performance data collected, aggregated, or generated by SoftBounce as a result of Your use of the Services.
  • “Plan” means the specific subscription type, features, and pricing level selected by You.

3. Eligibility and Account Security

To use the Services, You must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining the confidentiality of Your account credentials and for all activity under Your account.

4. Use of the Services

You agree to use the Services only in accordance with this Agreement and applicable laws. You may not:

  • Rent, resell, or sublicense the Services
  • Attempt to reverse-engineer or copy the technology behind the Services
  • Use the Services to send spam, infringe on intellectual property rights, or otherwise violate third-party rights
  • Access or use the Services for benchmarking or competitive analysis without our prior written consent

5. Submissions and Data Usage

(a) Email Submissions

You grant SoftBounce a nonexclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, reformat, modify, create derivative works from, distribute, display, and perform Email Submissions solely for the purpose of providing the Services to You.

SoftBounce will use reasonable efforts to maintain the confidentiality of Your Email Submissions and prevent unauthorized disclosure.

(b) Forum Submissions

If You post Forum Submissions, You grant SoftBounce a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, reformat, modify, distribute, publish, or display such Forum Submissions in connection with the Services and SoftBounce’s marketing or educational efforts.

(c) Email Analytics Data

You grant SoftBounce:

  1. A nonexclusive, worldwide, royalty-free license during the term of this Agreement to process and use Email Analytics Data for the purpose of providing the Services; and
  2. A perpetual, irrevocable license to use aggregated, de-identified Email Analytics Data (not containing personally identifiable information) to improve and promote the Services.

SoftBounce will handle all personal information under its Privacy Policy.

6. Ownership

You retain ownership of all Your Email Submissions and Forum Submissions. This Agreement does not transfer ownership but grants the limited licenses described above.

SoftBounce retains ownership of all intellectual property and technology used to operate the Services.

You grant SoftBounce the limited right to use Your name and logo to identify You as a customer in marketing materials, case studies, or on the SoftBounce website.

8. Payments, Trials, and Refunds

(a) Trials and Free Plans

SoftBounce may offer free plans or trial periods at our discretion. Use of such plans is governed by this Agreement and any accompanying promotional terms.

(b) Paid Plans

Your paid subscriptions renew automatically unless canceled prior to renewal. You authorize SoftBounce to charge Your payment method on file.

(c) Refund Policy

All sales are final. Refunds are not provided, except at the sole discretion of SoftBounce under exceptional circumstances.

9. Warranty Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
SOFTBOUNCE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure.

10. Indemnification

You agree to indemnify, defend, and hold harmless SoftBounce, its parent company (Advertising Lab LLC), affiliates, officers, and employees from any third-party claims, losses, or damages (including reasonable attorneys’ fees) arising from Your use of the Services, violation of this Agreement, or infringement of any third-party rights.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOFTBOUNCE SHALL NOT BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES; OR
  • ANY AMOUNT EXCEEDING THE GREATER OF $100 OR THE FEES PAID BY YOU TO SOFTBOUNCE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

This limitation applies even if SoftBounce has been advised of the possibility of such damages.

12. Arbitration and Governing Law

This Agreement shall be governed by and construed under the laws of the State of Wyoming, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration in Sheridan County, Wyoming, under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English by a single arbitrator experienced in commercial and technology contract disputes.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

13. Termination

You may cancel Your account at any time. SoftBounce may suspend or terminate Your access for any reason, with or without notice, including violation of this Agreement.

Upon termination:

  • Your right to access or use the Services ceases immediately.
  • Sections concerning ownership, limitation of liability, indemnification, and arbitration shall survive termination.

14. Feedback

Any ideas, suggestions, or feedback You provide shall be deemed non-confidential and become the sole property of SoftBounce. We may use such feedback for any purpose without compensation.

15. Compliance with Laws

You agree to comply with all applicable laws, including anti-spam and privacy regulations (such as CAN-SPAM, GDPR, and CCPA where applicable).

16. Miscellaneous

  • This Agreement constitutes the entire agreement between You and SoftBounce.
  • No failure to exercise or delay in exercising any right will be deemed a waiver.
  • If any provision is held invalid, the remainder shall remain enforceable.
  • This Agreement may not be assigned by You without prior written consent, but may be freely assigned by SoftBounce.

17. Contact

SoftBounce (Advertising Lab LLC)
30 N Gould St, STE N
Sheridan, WY 82801
United States

Email: [email protected]